Saturday, April 19, 2008

Instructions are your friends....

(Referring to the payment terminal)

Customer: “It’s not working. Whats wrong with it?”

Me: “What does it say?”

Customer: “It says, ‘Please slide card’.”

Me: “Well, then slide your card.”

Customer: “Oh, okay.”

(She slides her card. It works.)

Customer: “Hey it worked!”

Customer, staring at credit card machine: “I don’t know what to do. What does it want me to do?”

Me: “What does the screen say?”

Customer: “Press the green button.”

Me: “Then…well…maybe you should press that green button there.”

Customer: “Oh, okay.”